After-sales service
Organised after-sales, reassured customers
A well-handled return builds loyalty; a lost one drives customers away. We set up structured after-sales service linked to your orders, stock and accounting.
Discuss your projectEvery request tracked end to end
Return file (RMA) linked to the order, reason, photos, decision (refund, exchange, spare part, credit note), product back in stock and full history.
Automatic email or SMS notifications at each step: customers know where their request stands without chasing you.
Fewer marketplace disputes
Requests coming from marketplaces are centralised and handled on time, protecting your seller ratings.
Who is it for?
E-merchants still handling returns and claims through email and spreadsheets who want reliable tracking.
Frequently asked questions
Is after-sales linked to my accounting?
Yes: a credit note or refund approved in the after-sales module creates the matching entries in the ERP.
Can customers follow their request?
Yes, through automatic notifications at every status change.
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A Dolibarr ERP tailored to your business: orders, stock, purchasing, invoicing and dashboards.
Learn moreWarehouse management
Picking, shipping and stock tracking apps, so orders leave fast and without mistakes.
Learn moreGot an e-commerce project? Let's talk.
Tell us about your business and your current tools: we get back to you within one business day with a first analysis.